Services

Purchase

The Piroshow system offers its customers an unbeatable quality/price ratio!
Tell us your needs and goals, and the Piroshow team will be happy to recommend the perfect product combination tailored to you.
If you request a complete system or multiple additional products, further discounts may be available! Once ordered, products can be collected at our headquarters or shipped via professional courier within Italy and worldwide.

Rental

Any pyrotechnics company may face, throughout the year, the need to run multiple shows on the same day or during the same period, or a particularly large and complex show where standard firing equipment is not enough.
To solve these situations, Piroshow offers the possibility to rent its firing system.

Warranty

All Piroshow products are covered by an international warranty for manufacturing defects and malfunctions, in accordance with European Directive 1999/44/EC and subsequent amendments (including Legislative Decree 206/2005, Consumer Code). The defective product covered by warranty must be delivered or shipped to the registered office.
Upon receipt of the defective product, Piroshow will arrange immediate shipment of a replacement product whenever repair is not possible.

Repairs

To protect our know-how and ensure maximum customer satisfaction, Piroshow does not outsource repairs to generic service centers: we handle them directly.
For malfunctions not covered by warranty, simply ship the faulty product to our headquarters, including a description of the issues found.
Piroshow supports pyrotechnicians by always providing, subject to availability, a replacement unit for the duration of the repair.

Spare parts

Some parts or accessories of our products may naturally reach the end of their service life (e.g., internal batteries) or deteriorate due to wear, damage, or loss (remote control, charger, etc.). These parts or products can be replaced or added directly by the customer!

Firmware update

The Piroshow system is constantly evolving: every single product is continuously checked for functionality and electronic/software development. All Piroshow products are delivered to the customer with the latest firmware version available. Over time, Piroshow may release an updated firmware version for your product.

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